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How to Make Your Pharmacy More Profitable

Improvements in the workplace are all about making more money: for employees, for managers, for owners and for companies. However, at CareerStaff Rx we recognize that this doesn’t always mean cutting costs is a necessity. Often times improvements in productivity can boost efficiency and eliminate the need to cut expenses. Here are our top ten tips and tricks for improving efficiency in your pharmacy!

  1. Strive to do work only you can do. Delegation can be the most useful tool in a pharmacy or any office. By delegating tasks amongst team members, you ensure that everyone is working on an assignment that best suits their skill set. It is important to train your staff or co-workers and provide benchmarks to ensure they understand the tasks and complete them as desired. Giving feedback will guarantee the job is done to the best of everyone’s ability
  2. 2.     Only do the work that needs to be done. It is easy to eliminate unnecessary work by requiring every member of the staff to fill out a daily task list. This will demonstrate how everyone spends their time on the job and may provide the opportunity to see where inefficiencies lie and what solutions can be implemented (by using a computer to do the work instead or reducing the number of people working on the same task ect).
  3. Write before you speak. Communication can sometimes be more reliable when written, rather than spoken. If you are discussing a long list of items it may be beneficial to send an email or write it down before speaking in person. This way both people have a copy to look back on when doing the work in the future. Even if one of you can’t remember every detail, the information will be available to look back on to figure out what work to do without having to repeat portions of the conversation.
  4. Organize the kind of communication you use to improve efficiency. Try to distinguish when a phone call, email, short notice, instant message or in person conversation is more appropriate/useful. This will ease communication and ensure complete clarification.
  5. Know when you’re busy. Keep track of when your busiest times tend to be and prepare the pharmacy adequately in order to serve customers as best and quickly as possible.
  6. Don’t rely on memory. Avoid counting on staff to be careful or remember everything you want them to do. Instead, use systems such as tickler files, calendars, checklists, email chains, and printed forms that remind staff for you each day. If you are using one of these forums, make sure you work through tasks systematically in the most efficient order and don’t neglect any.
  7. Always be one step ahead of inventories. Keep track of the supplies which your stock is running low on so that you can order more in time and avoid a backorder which will cost you time and make customers frustrated. It is possible to do so by placing colored paper towards the back of the shelf where supplies are kept – when the paper is visible it is time to order more supplies. If certain supplies are regularly used get on a schedule for how often you need to order them, such as replacing your printer ink on the first of every month.  
  8. Make some noise. Working in silence all day isn’t necessarily the most productive option. In fact, music can make you more productive. Classical music has been said to boost spatial-temporal reasoning, although this does not work for everyone. In any case, the rhythm and pace of the music you’re listening to can also help you move at the right pace and keep motivation up while also blocking out other distractions that would be audible in a silent workspace. Build a playlist with the best songs for your individual pharmacy setting. 
  9. Put it on hold. Take a short 5 minute break when feeling distracted to help gather your thoughts and re-focus on the tasks you need to accomplish. Sometimes taking a breather from looking at the computer screen or sitting in the same position can help you feel more energized and productive.
  10. Create a hierarchy. Organize drawers and computer icons according to the frequency of their use. By creating a hierarchy so that your most commonly used items are in the top drawer or easiest to access, you will save yourself the time it takes to sift through irrelevant material.